Drivers for customer experience

Let us step into a busy and lively coffee shop or a restaurant with tables and chairs arranged according to the new normal. When we make an imaginary tour around the seating layout, we observe several use cases for Air quality, temperature monitoring with beacon sensors.

Setting the right IAQ norms (PM 2.5) and temperature are among the most important and possibly one of the least obvious ways to create a comfortable customer dining experience.

Customer experience solutions for cafe, bakeries, cafeteria, restaurants

Deploying IOT – Drivers for customer experience

Tracking shop occupancy using thermal scanners could also help to place working staff where they are needed for taking orders and serving customers. Larger cafeteria & restaurant spaces can be designed and workflow arranged according to the collected data. 

Improved internal efficiency frees regular staff to perform other duties and to give customers the best service possible. Modern cafeterias, restaurants have a lot of high value and critical equipment that may require monitoring, too. Mixers, coffee grinders, washing machines, and other mechanical kitchen tools that are repetitively used are all subject to wear and tear. Some equipment failures could be avoided through monitoring that enables proactive maintenance.

Ripples IOT - drivers for Customer experience management. restaurants, cafeterias, retail shops, auditorium

Our air conditioners can create sweaty spots where clients could feel uncomfortable. Open ventilators, doors, and street facing windows may bring in noise as well as unwanted small from gutters, bins, and air pollution. Some bakeries and cafeteria with access to the garden or terrace do struggle to keep the temperature and noise within acceptable levels while consuming a lot of electricity through open doors and windows. Keeping costs low is an important aspect during pandemic times.

Retail outlets with display fridges and cold storage units used to store gourmet cakes and organic sandwiches, as well as a smoothie or frozen foods, are highly vulnerable to equipment failures and situations, where display cabinet doors and windows might get left open for unnecessarily long periods of time. Retail outlet shops that rely on foods must take precautions to keep food safety under control.

All of the above use cases are simple examples, where restaurants, cafeterias, self-service shops could benefit from using smart Bluetooth sensor beacon technology. Thermal scanners can seamlessly ensure those who walk in are having prescribed body temperature without the need to be intrusive.

The versatile Bluetooth sensor solutions can be quickly installed effortlessly and can perform an impressive range of remote monitoring functions from tracking temperature and humidity, to alerting poor indoor air quality, movement, and vibration as well as distance.

Internet of things – drivers for improving customer experience

All of this functionality is offered using our remote monitoring solutions, which shows nearby sensor data in real-time and has the ability to collect, visualize, and send this data to an external gateway for further processing.

Contact us for more information on IOT solutions based drivers for improving customer experience.

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